Today the MBTA called me about the incident on the Route 93 bus. The rude and uncaring driver was substituting for the scheduled driver, operator #69999.
I don't know Operator #69999 and I wrongly accused him.
The starter at Sullivan Square who gave me that number was reading it off the schedule. That day Operator #69999 was supposed to be driving the #93 (Sullivan to Downtown via Bunker Hill Street), but he wasn't.
The person from the T didn't volunteer the correct number. But they were clear that Operator #69999 was not involved.
I was wrong and I asked that they relay my apology.
Otherwise, the story is still correct and there is an ongoing investigation.